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FAQs

We've got all the answers to those pesky questions that you need to know when preparing a trip to Melbourne.

Q: Where Can I Find Free WI-FI?

Free Wi-Fi access is available at a range of key locations throughout the city:

  • Arts Centre Melbourne
  • City Library
  • Eureka Skydeck
  • Federation Square
  • Fitzroy Gardens Visitor Centre
  • Galactic Circus
  • [email protected]
  • IMAX Melbourne
  • Library at The Dock
  • Melbourne Central
  • Melbourne Visitor Centre
  • Melbourne Convention & Exhibition Centre (MCEC)
  • Melbourne Museum
  • NGV International
  • Queen Victoria Market
  • Southgate Restaurant and Shopping Precinct
  • State Library of Victoria

Q: How Do I Use Public Transport in Melbourne?

For all the information you need on getting around Melbourne with public transport, click here. PTV Hubs are also located at Southern Cross Station or on Collins Street also offer face-to-face public transport information. Click here for more information on the PTV Hubs in Melbourne.

Q: Are There Any Free Ways to Travel Around the City?

Melbourne has a Free Tram Zone in the CBD and Docklands, and you don't need a ticket to ride any tram in this zone. However, if you travel anywhere outside this zone, you'll need a valid myki ticket. There is also a free tourist tram known as the City Circle Tram which operates on a set route around the city in both directions offering a commentary of landmarks and attractions along the way. Click here for more information.

Q: Where Can I Get Face-to-Face Visitor Assistance?

City Ambassadors and the Melbourne Greeter Service are run by City of Melbourne's local experts who know everything there is to know about Melbourne. The City of Melbourne's Visitor Inforation Centres at Federation Square, Bourke Street Mall and Fitzroy Gardens also offer great advise and assistance including brochures, maps and free Wi-Fi

Got more questions that we haven't answered? Get in touch with the experts from City of Melbourne's visitor services team and they will be able to provide you with all the answers you need.